Client Engagement Director
Company: Epsilon Strategy & Insights
Location: Irving
Posted on: January 7, 2026
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Job Description:
The Director, Client Engagement plays a vital leadership role in
ensuring client happiness, enhancing business impact, and
coordinating account profitability. Youll lead a team that
orchestrates work across various internal teams to ensure a
consistent and positive client experience! This role reports to a
senior leader within the Client Engagement organization. You will
engage in close collaboration with internal sales, client services,
and delivery teams, in addition to external client participants.
Youll also lead all aspects of a matrixed, cross-functional team,
delivering timely performance evaluations to both direct and
indirect reports. You excel in taking ownership and solving
intricate challenges. Youll play a direct role in crafting client
happiness and profitability, collaborating with a large,
geographically dispersed, and multicultural organization. You will
partner with clients to define and implement their vision, driving
significant business outcomes. The role offers a unique balance of
leadership, strategy, and hands-on problem-solving. You will lead
efforts to streamline engagement delivery, focusing on improving
value for clients. Youll act as a trusted advisor, negotiating with
key partners to achieve desired business outcomes and eliminate
roadblocks. You will also be a key leader in orchestrating
solutions across multiple products to meet complex client needs.
Being essential to Epsilon’s success, this role is of utmost
importance. By ensuring client satisfaction, driving business
value, and leading profitability, youll directly contribute to the
companys financial health and reputation. Youll be a leader in a
value-based organization committed to delivering results for both
the company and its clients. What You’ll Achieve • Opportunities
for professional development This opportunity can propel
individuals towards leadership roles. Youll cultivate talent,
provide performance feedback to direct reports and cross-functional
teams, and develop the business insight needed to lead all aspects
of profitability. Youll also have the opportunity to lead in a
"matrixed" organization, which will hone your skills in influence,
collaboration, and strategic leadership. • Youll develop and refine
skills in client relationship management, negotiation, financial,
business insight, and team leadership. You will become an authority
at leading ambiguity, building cross-functional alignment, and
handling tough conversations with grace and good judgment. Youll
also gain experience in contract management and risk
identification. Who You Are • What you’ll bring with you: o
Bachelor’s degree or equivalent experience o 10 years of
professional experience, with an emphasis on services o 5 years of
managing a team • Why you might stand out from other talent: o
Experience in Martech or Adtech o A track record of driving
scalable, repeatable processes and governance o Strong business
acumen with a clear understanding of profitability drivers o
Consistent track record to work through others and build
high-performing teams o Experience with contracts, contract
negotiation, and leading contract terms o Committed to achieving
results and motivating teams to reach set objectives
Keywords: Epsilon Strategy & Insights, Mansfield , Client Engagement Director, IT / Software / Systems , Irving, Texas
