Sr. Specialist, Advanced Analytics - DIRECTV
Company: DIRECTV
Location: Dallas
Posted on: April 23, 2024
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Job Description:
DIRECTV is seeking a Sr. Specialist in Advanced Analytics to
gather, analyze, and interpret a wide variety of operational and
customer data to identify key drivers, relationships, and insights
to support the Contact Centers organization. This strategic leader
requires the ability to bring together disparate datasets to
provide key/actionable insights. Here's what you'll do: Projects
may include disconnect analysis, customer behavior/segmentation,
product level analysis, and customer experience analysis, all with
a focus on improving customer experience within our call centers.
Apply advanced analytics techniques to support insights, including
significance testing, multiple regression techniques, AB testing,
and experimental design, etc. Develop reports, charts, tables, and
visualizations to support analytical insights and to clearly
communicate the indicated actions to Leadership and business
partners. Create, monitor, and explain critical operational health
metrics by collecting data from various systems, exploring, and
synthesizing that data into valuable insights. Combine multiple
data sets, determine the best approach and variables, and drill to
the root cause through analysis and business knowledge. Advise
business partners regarding patterns and relationships in data
(story telling with data) to recommend business direction or
outcomes. What you'll need to be successful: Preferred degree in
Business Analytics, Statistics, Mathematics, Computer Science, or
related field. 3 - 5 years of related experience in Advanced
Analytics, Business Analytics. Required Technical
Skills/Competencies - Databricks, SQL, Python, Snowflake,
Relational Database Structures, Data Analytics/Data Mining Tools.
PowerBI/Tableau, Microsoft Office, including Advanced Excel skills.
Excellent organizational, analytical, and time management skills.
This role requires approximately, but not limited to, 10% travel.
This is a remote position that can be located anywhere in the
United States. #LI-Remote A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be
market-competitive and fully supports efforts to attract and retain
employees. It is the company's policy to offer pay that is
competitive with other employers in the local market. Our salary
ranges are determined by role, level, and location. The Base Salary
range displayed below reflects the minimum and maximum target
salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within
the range, individual pay is determined by work location and
additional factors, including job-related skills, experience, and
relevant education or training. DIRECTV WAGE ZONES: $96,140 -
$174,570 Low (N1): $96,140 - $144,210 Mid (N2): $101,200 - $151,800
High (N3): $111,320 - $166,980 Top (N4): $116,380 - $174,570 Click
HEREto review information on some of the largest Designated Market
Areas (DMAs). Your recruiter can share more about the specific
salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do
not include bonus or benefits - when you consider all of these
together, it represents a pretty impressive total compensation
package. Apply today! RSRDTV
Keywords: DIRECTV, Mansfield , Sr. Specialist, Advanced Analytics - DIRECTV, Other , Dallas, Texas
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here to apply!
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