Customer Account Representative
Company: Mouser Electronics, Inc
Location: Mansfield
Posted on: June 20, 2022
Job Description:
The Customer Account Rep is accountable for (1) Setting up new
accounts, (2) Revising credit information on existing accounts, (3)
Working daily reports to insure credit limits are set properly to
release orders in a timely fashion, (4) Making collection calls,
(5) Credit approval of orders, (6) Closing duplicate accounts, (7)
Preparing Final Demand Letters, (8) Preparing accounts for referral
to collection agencies, (9) Contacting customers for tax
information, and (10) Preparing small dollar write offs, (11)
Delivering Customer Service Excellence to all customers.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Provides company credit services via telephone, internet, email
US mail and fax.
- Meets specified credit department objectives
- Performs order releases, new account set ups, credit
investigations, and collection contacts at a high volume daily
- Provides credit information to customers within specified
deadlines
- Communicates with customers and other departments within Mouser
to resolve account issues, pending orders, invoice discrepancies
and processes service orders, on the phone and by email.
- Determines customer needs and plans. Makes suggestions and
pursues customer account possibilities beyond customer-initiated
requests. Processes customer orders through credit processes to
meet customer requirements, verifies customer orders are processed
through credit correctly. Prepares recommendations for large dollar
credit limits
- Works effectively with customers to collect outstanding
accounts and communicates with appropriate personnel regarding
potential and existing problem accounts
- Possesses working knowledge of company policies, procedures and
systems and supports and participates in company total quality
process. Expands knowledge of credit processes utilizing all
available sources
- Ability to spend the majority of time on the phone collecting
60+ day past due invoices
- Recommends accounts for Final Demand Letter and Referrals
- Regular attendance at work is an essential function of the job
SKILLS & CERTIFICATIONS
- Ability to make correct decisions based on reviewing factual
account information and pre-set guidelines
- Ability to establish credit limits based on established
processes
- Able to use, read, and interpret spreadsheets, printed reports,
and terminal screen
- Exhibits strong analytical, problem solving and negotiation
skills with customer's upper management contacts
- Strong verbal communication with the ability to communicate
with internal and external customers across all levels of the
company
- Requires the ability to work in a large open environment where
there is moderate to extreme noise
- Experience in skip tracing and business to business
collections
- Able to type data and use PC for long periods of time
- Knowledge of Microsoft Office Applications (Excel, PowerPoint,
Word and Outlook)
- Skill evaluation: - Math 90%, Spelling 80%, 10-Key 155 NSM,
Basic Excel 70%, Typing 40 WPM, and Call Center Audio 80%
- For Bilingual: read, write and speak Spanish and English. -
Skill Evaluation: Spanish 70% EDUCATION & EXPERIENCE
- High school graduate or equivalent
- Minimum two years' post high school experience including
customer service or general office experience or equivalent
combination of experience and education. This is a summary of the
primary accountabilities and requirements for this position. The
company reserves the right to modify or amend accountabilities and
requirements at any time at its sole discretion based on business
needs. Any part of this job description is subject to possible
modification to reasonably accommodate individuals with
disabilities. Category:Finance/Accounting Equal Opportunity
Employer, including disability and veterans. #LI-TH1
Keywords: Mouser Electronics, Inc, Mansfield , Customer Account Representative, Other , Mansfield, Texas
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