Customer Account Representative

Company: Mouser Electronics, Inc
Location: Mansfield
Posted on: June 20, 2022

Job Description:

The Customer Account Rep is accountable for (1) Setting up new accounts, (2) Revising credit information on existing accounts, (3) Working daily reports to insure credit limits are set properly to release orders in a timely fashion, (4) Making collection calls, (5) Credit approval of orders, (6) Closing duplicate accounts, (7) Preparing Final Demand Letters, (8) Preparing accounts for referral to collection agencies, (9) Contacting customers for tax information, and (10) Preparing small dollar write offs, (11) Delivering Customer Service Excellence to all customers. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Provides company credit services via telephone, internet, email US mail and fax.
• Meets specified credit department objectives
• Performs order releases, new account set ups, credit investigations, and collection contacts at a high volume daily
• Provides credit information to customers within specified deadlines
• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and processes service orders, on the phone and by email.
• Determines customer needs and plans. Makes suggestions and pursues customer account possibilities beyond customer-initiated requests. Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly. Prepares recommendations for large dollar credit limits
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
• Possesses working knowledge of company policies, procedures and systems and supports and participates in company total quality process. Expands knowledge of credit processes utilizing all available sources
• Ability to spend the majority of time on the phone collecting 60+ day past due invoices
• Recommends accounts for Final Demand Letter and Referrals
• Regular attendance at work is an essential function of the job SKILLS & CERTIFICATIONS
  • Ability to make correct decisions based on reviewing factual account information and pre-set guidelines
  • Ability to establish credit limits based on established processes
  • Able to use, read, and interpret spreadsheets, printed reports, and terminal screen
  • Exhibits strong analytical, problem solving and negotiation skills with customer's upper management contacts
  • Strong verbal communication with the ability to communicate with internal and external customers across all levels of the company
  • Requires the ability to work in a large open environment where there is moderate to extreme noise
  • Experience in skip tracing and business to business collections
  • Able to type data and use PC for long periods of time
  • Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook)
  • Skill evaluation: - Math 90%, Spelling 80%, 10-Key 155 NSM, Basic Excel 70%, Typing 40 WPM, and Call Center Audio 80%
  • For Bilingual: read, write and speak Spanish and English. - Skill Evaluation: Spanish 70% EDUCATION & EXPERIENCE
    • High school graduate or equivalent
    • Minimum two years' post high school experience including customer service or general office experience or equivalent combination of experience and education. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Category:Finance/Accounting Equal Opportunity Employer, including disability and veterans. #LI-TH1

Keywords: Mouser Electronics, Inc, Mansfield , Customer Account Representative, Other , Mansfield, Texas