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Multi-Sport Facility Guest Services Representative - Part-Time - Mansfield, TX

Company: D-BAT Atlanta
Location: Mansfield
Posted on: May 3, 2021

Job Description:

The Part-Time Guest Services Representative is a part-time position that works in coordination with the General Manager and Representatives in the D-BAT Mansfield facility. This position is an hourly paid position. Part-time Representatives will help ensure our guest service and sales-based culture is upheld along with following and executing our operational systems that ensure an impactful business.Part-time Representatives will also be the point person for customers to contact and the face of our facilities. It's a Representative's sole desire to ensure our customer experience is held to the expected standards in and outside the facility and to oversee the systems and processes that have aided us in becoming an award-winning business.The ideal candidate for this position is someone looking to begin a career in the sports business field. This position is for an individual that would like to get a career started in sports, sales, operations, and management. This position will require retail hours including nights and weekends. Facilities are open until 9:00 pm during the week and every Saturday and Sunday.This is an entry-level position with an award-winning company that is in growth mode. It can allow the right person to come in, learn what it takes to run a profitable business, and align themselves with a company that rewards its employees with additional opportunities.Job Functions:Lead by Example:Be and live the culture of our organizationFollow the process and procedures for Sales and Customer Service RepresentativesRun and maintain the front of the house (Sales / Customer Service)Turn Prospects into CustomersListen and understand Customer needs and match to service offeringsGrow Revenue with Existing CustomersRetain Existing CustomersDirectly ensure that we provide an inviting atmosphere for our customersPerform opening and closing procedures that ensure the facility is in a position to succeed each dayExecute daily operating checklists to ensure we fulfill our mission of operating with excellenceWork with the General Manager and fellow Representatives to ensure sales pitches, scripts and expectations are being followed (sales-based culture)Be flexible and help bring value to your facility in any way neededQualifications and Skills:Experience Fit:Sales and Customer Service Experience is a plus (see job functions above to be able to evaluate the ability to do job functions)Strong track record of building strong and trusting relationshipsHigh School Degree and some college is preferred.Culture Fit:Passion for baseball, softball, and soccer that is contagiousPositive attitude, high character, relationship builder and a team playerDesire to follow our specific educational and training programWillingness to learn: An individual that is teachable, coachable, moldable, and a continuous learnerCommunication and Technological Skills:Excellent written and verbal communication skillsAbility to detail and follow-up with co-workers and supervisorsCommunicate effectively the mission, values and vision of our companyKnowledge on multiple technological platforms such as Excel, Word, etc.Ability to use technology to help the company become more efficient and effective

Keywords: D-BAT Atlanta, Mansfield , Multi-Sport Facility Guest Services Representative - Part-Time - Mansfield, TX, Other , Mansfield, Texas

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