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Tech Support Representative

Company: Mouser Electronics
Location: Mansfield
Posted on: April 28, 2021

Job Description:

The Technical Support Representative provides quality technical assistance to customers by understanding their needs and working with suppliers and other departments within Mouser to provide appropriate technical information and component selection assistance. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Interacts and communicates effectively with sales, customers, suppliers, and other Mouser departments. Communicates and coordinates requests and requirements with Quote Center, Sales, Techs, Products, Suppliers, and Management and provides application and technical assistance when requested. - Demonstrates knowledge of basic circuit theory and analysis. Understands the functionality of basic electronic components and their key specifications. - Cognizant of open source hardware products and their key specifications. - Builds professional relationships with supplier representatives and Field Application Engineers by attending local supplier and company meetings and traveling to supplier sponsored seminars and industry trade shows representing Mouser. - Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support. - Exhibits strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and is detailed and thorough in work habits with the ability to multi- task. - Supports and participates in company total quality process and represents the company in a professional manner. Works with minimum supervision and makes independent decisions. Maintains proper phone coverage during scheduled work hours SKILLS & CERTIFICATIONS - Exhibits potential for advancement to a Technical Support Specialist position - Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical and optoelectronic components - Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub- - assemblies - Ability and desire to provide technical sales support to customer - Ability to understand verbal and written communication of electronic applications and components - Ability to effectively present information and respond to questions from customers, groups, or public events - Proficient PC experience in a Microsoft Windows environment: Internet, Microsoft Word, Excel, Outlook and other software - Excellent at written and clear verbal communication on the telephone, email or in person and interacts effectively with individuals and groups inside and outside the organization - Skills evaluation: Math 90%, Spelling 80%, Excel 70% and Typing 40 WPM - Valid driver's license, proof of insurance and good driving record EDUCATION & EXPERIENCE - Minimum two years of technical training in electronics with at least two years of industry experience in electronic product design, design support or field application support. - Associate's degree in Electrical, Electronic or Computer Engineering or Technology preferred. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer, including disability and veterans. #LI-KC1 Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at or . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you would like more information on your EEO rights under the law, please click .

Keywords: Mouser Electronics, Mansfield , Tech Support Representative, Other , Mansfield, Texas

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