Bilingual Loan Officer Associate

Company: Service First Mortgage
Location: Mansfield
Posted on: February 16, 2021

Job Description:

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.* We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.* We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.* We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.We are honored to be voted as a Top 100 Places to Work by the Dallas Morning News for five consecutive years. Service First Mortgage is the first company to be ranked as high as #4 in its first year of nomination. We are also honored to have received a special award in the category of Best Direction.Service First Mortgage is currently hiring for a Loan Officer Associate.The Loan Officer Associate provides assistance to a designated Loan Officer(s) in originating and processing loans. Duties include* Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position* Following up on leads for potential borrowers* Assisting the Loan Officer in pre-qualifying potential borrowers* Coordinating receipt of a complete and accurate loan application package* Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time* Following up with borrowers for items needed for loan submission* Execution of disclosures and submission of loan file for processing* Manage the Loan Officer(s) calendar, including follow-up, appointment setting and time blocking as appropriate.* Manage the CRM, including follow-ups with warm leads and closed loans.* Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers.* Utilization of designated Sales tools and reporting methodsRequirements* High School diploma or equivalent.* 2+ years of mortgage experience or related position.* Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines.* NMLS License required.* Bilingual - must be fluent in English and SpanishSkills* Excellent customer service skills.* Self-motivated with the ability to work independently with minimal supervision.* Strong written and oral communication skills, including interpersonal skills.* Attention to detail.* Ability to adhere to established processes and checklists.* Problem solving and conflict resolution skills.* Ability to multitask and manage one's time under pressure in a high volume environment.* Flexibility and adaptability in a fluid and rapidly changing environment.* PC skills, including MS Office products and other software.* High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.* Sales aptitude is a plus.Benefits* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k, IRA)* Life Insurance (Basic, Voluntary & AD&D)* Paid Time Off (Vacation, Sick & Public Holidays)* Short Term & Long Term Disability* Training & Development* Work From Home* Wellness Resources

Keywords: Service First Mortgage, Mansfield , Bilingual Loan Officer Associate, Other , Mansfield, Texas