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Warranty and Returns Lead

Company: Klein Tools
Location: Mansfield
Posted on: February 15, 2021

Job Description:

Location: US-TX-MansfieldAddress: 501 Easy DriveID: 2020-4332Overview

Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools.

We are currently looking for an Warranty and Return Inspector to be located in our Mansfield, TX Facility


The Warranty and Return Inspector works under general supervision of the Packaging Manager to inspect returned goods from end-user, retail, and distributor products and determine disposition (warranty and return status). This position will determine if customer returns are eligible for warranty, communicate return status with appropriate individuals, complete repairs if necessary, and update return status in computer systems.

1. Inspect, test, sort, sample, or weigh parts, units, or materials for defects, wear, and deviations from specifications to determine if customer returns are eligible for warranty by utilizing testing and measuring equipment such as micrometers, calipers dial indicators, mil gages, push/pull force gages, and go/no go gages.

2. Analyze and interpret manuals, blueprints, and other materials to determine specifications, inspection/testing procedures, and measuring instruments required to inspect returned product against established quality standards.

3. Scan return label and product to verify that returned product matches records submitted.

4. Complete all required paperwork and data entry to include entering disposition of inspected product and date code, processing credit memos and replacement orders for customer returns, and adding additional details into the Enterprise Resource Planning (ERP) system for tracking and review purposes.

5. Communicate with customer service, end users, and distributors through phone or e-mail regarding product questions and status updates regarding return and product warranty claims.

6. Process repair returns, including receiving payment authorization for services, and performing repairs.

7. Unload freight and small parcel deliveries by operating a Forklift or Pallet Jack and ensuring dock lock is on, chocking tires, setting dock plate in place, and inspecting trailer.

8. Verify the quantity and quality of material received and ensure bills of lading are correct.

9. Discuss inspection results with Manager or those responsible for products, and recommend necessary corrective actions.

10. Complete basic re-packaging of product including re-attaching a clamshell or sticker to make returned product acceptable for stock.

11. Perform daily safety inspections of material handling equipment.

12. Observe all safety guidelines and report safety concerns to management.

13. Follow Six Sigma lean manufacturing standards to keep work area clean and safe from hazards.

14. Perform all other duties as assigned.


High School Diploma/GED with three years of relevant work experience required. Associate's Degree preferred. Must be able to read, write, speak and understand basic English. Must possess knowledge in Enterprise Resource Management (ERP) computer system and Microsoft Office (Excel, Outlook, and Word). Experience with IMI Series (AS400) and Boss is preferred.

Ability to use equipment; including, but not limited to, micrometers, calipers dial indicators, mil gages, push/pull force gages, go/no go gages, Class II Order Picker and Class II Stand-Up Forklift, and Pallet Jack. Strong math skills in the areas of addition, subtraction, multiplication, division and calculator usage.

Ability to learn, problem-solve, and make decisions per work instructions and documents. Strong written and verbal communication skills including ability to correspond through phone or email. Ability to communicate problems or ideas with supervisors or other appropriate personnel. Ability to demonstrate strong attention to detail. Ability to meet established deadlines.

PM19 PI130170411

Keywords: Klein Tools, Mansfield , Warranty and Returns Lead, Other , Mansfield, Texas

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