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Bilingual Loan Officer Associate

Company: Service First Mortgage
Location: Mansfield
Posted on: October 11, 2020

Job Description:

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture. * We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. * We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. * We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. We are honored to be voted as a Top 100 Places to Work [ the Dallas Morning News for five consecutive years. Service First Mortgage is the first company to be ranked as high as #4 in its first year of nomination. We are also honored to have received a special award in the category of Best Direction. Service First Mortgage is currently hiring for a Loan Officer Associate. The Loan Officer Associate provides assistance to a designated Loan Officer(s) in originating and processing loans. Duties include: * Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position * Following up on leads for potential borrowers * Assisting the Loan Officer in pre-qualifying potential borrowers * Coordinating receipt of a complete and accurate loan application package * Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time * Following up with borrowers for items needed for loan submission * Execution of disclosures and submission of loan file for processing * Manage the Loan Officer(s) calendar, including follow-up, appointment setting and time blocking as appropriate. * Manage the CRM, including follow-ups with warm leads and closed loans. * Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers. * Utilization of designated Sales tools and reporting methods Requirements * High School diploma or equivalent. * 2+ years of mortgage experience or related position. * Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines. * NMLS License required. * Bilingual - must be fluent in English and Spanish Skills: * Excellent customer service skills. * Self-motivated with the ability to work independently with minimal supervision. * Strong written and oral communication skills, including interpersonal skills. * Attention to detail. * Ability to adhere to established processes and checklists. * Problem solving and conflict resolution skills. * Ability to multitask and manage ones time under pressure in a high volume environment. * Flexibility and adaptability in a fluid and rapidly changing environment. * PC skills, including MS Office products and other software. * High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. * Sales aptitude is a plus. Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short Term & Long Term Disability * Training & Development * Work From Home * Wellness Resources

Keywords: Service First Mortgage, Mansfield , Bilingual Loan Officer Associate, Other , Mansfield, Texas

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