Business Systems - System & Merge Support
Company: Fairway All Brands Page
Location: Dallas
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Description: Fairway Corp, a
leading provider of residential exterior home services and a Morgan
Stanley Capital Partners portfolio company. This role is a
dedicated Business Systems & Merge Support Specialist to assist in
operational support, and post-go-live stabilization efforts. This
position plays a vital role in ensuring smooth transitions after
data merges and maintaining regional business processes. This
position requires up to 40% or more travel to support onsite
training and go-live initiatives. Location : 100% Remote Role
Responsibilities Provide pre- and post-go-live support for
acquisitions, data merges, and system rollouts to ensure platform
stability, data integrity, and user confidence. Support post-merge
validation, cleanup, and stabilization, including migrated data
review, access verification, and resolution of setup discrepancies.
Manage and maintain ServiceTitan configurations, workflows under
the direction of the ServiceTitan Lead, ensuring consistency,
version control, and data accuracy. Assist in testing, deployment,
and adoption of new ServiceTitan features, updates, and
enhancements. Support training content development and
documentation, partnering with the Technical Trainer to maintain
up-to-date learning libraries and process documentation. Provide
user support and troubleshooting, logging and resolving system
issues in coordination with platform leads, IT, and the Business
Systems team. Identify recurring user challenges and collaborate
with platform leads to improve workflows, efficiency, and
standardization across regions. Collect and incorporate user
feedback post-go-live to continuously improve system adoption,
training effectiveness, and processes. Support onsite training and
stabilization efforts, including travel as needed. Key
Qualifications & Skills Hands-on experience with ServiceTitan
system administration, including configurations, workflows, and
post-go-live stabilization. Strong working knowledge of RealGreen;
familiarity with Sentricon, Mobile Live, and RealGreen Scheduler.
Experience supporting data merges, acquisitions, and multi-location
implementations. Proven ability to deliver effective system
training and technical communication to operational and field teams
onsite after data mergers. Strong analytical, troubleshooting, and
problem-solving skills. Excellent attention to detail with
documentation accuracy and process discipline. Familiarity with
CRM/ERP workflows and field service operations. Strong time
management and multitasking skills in fast-paced environments.
Customer-service mindset with clear, professional communication
skills. Commitment to continuous learning, collaboration, and
process improvement. Willingness and flexibility to travel for
onsite support and training as needed. Requirements:
Keywords: Fairway All Brands Page, Mansfield , Business Systems - System & Merge Support, IT / Software / Systems , Dallas, Texas
