Electrical - Field and Technical Specialist
Company: Klein Tools
Posted on: January 14, 2021
Location: US-TX-MansfieldAddress: 501 Easy DriveID:
Klein Tools has a 160-year history of serving the hand tool needs
of professional tradesmen with products that represent a standard
of excellence, innovation, technology and quality in our industry.
We are looking for candidates who want a career working with The
Premier Brand of Hand Tools.
We are currently looking for a Field and Technical Support
Specialist to be located in our Mansfield, TX Facility.
The Field and Technical Support Specialist is responsible for
generating numerous opportunities per day to Management,
Engineering and/or other Klein employees onto job sites to observe
and/or receive feedback on current tool applications, new products
being developed, potential opportunities for improvements or
potential new ideas.
This exposure to our core customer(s) is critical in the new
product development process at Klein Tools and will drive and
prioritize the projects within the organization. The Field
Specialist is also expected to provide technical feedback to the
Product team and to assist customer service in responding to
Specific Responsibilities will include:
1. Perform all field activities and requirements as they relate to
the new product development and VOC research processes.
2. Provide product support and customer/consumer assistance via
email, telephone, written or other methods of communication for
Klein-branded mechanical tools. Maintaining Zen Desk database with
data entry regarding contact person, problem inquiry, resolution
and any action steps taken.
3. Assist all departments as necessary with specific knowledge,
industry insight and access to job sites for various needs ranging
from tool use observation, photography and video of tools in use,
product design, engineering and management learning as it relates
to product development and competitive assessments.
4. Recruit new members to the Tradesman Club each week in order to
build a more robust database for use in future testing, promotions,
5. Identify and develop new product ideas and convey them to the
appropriate Product Manager each month. The ideas should be viable
enough to merit further investigation and should lead to product
improvements and/or new product ideas.
6. Communicate product quality issues to the corporate quality
7. Perform all other duties as required
Associate's Degree and a minimum of three (3) years of technical
support experience or Equivalent work experience as a
Certified/Trained Electrician is preferred. Other professional
trades experience will be considered.
Must have strong verbal and written communication skills and the
ability to handle all types of technical customer calls. Must have
strong computer skills with Excel, email, and other online programs
to capture data such as ZenDesk.
Qualified candidates will have a valid Driver's License.
Physical Requirements: Occasionally required to stand, walk or sit;
use hands to finger, handle or feel objects, tools or controls;
reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The employee must
occasionally lift and/or move objects up to 25 pounds. Specific
vision abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the
ability to adjust focus.
Klein Tools provides a competitive compensation and benefits
- 401(k) Company Match
- Profit Sharing
- Paid Vacation/Holidays
- Shared Cost Medical & Dental
- Flex Spending
- Education Reimbursement Program
- Employee Discount Program
If you have the commitment to succeed and the desire to join an
organization recognized as the industry leader, please submit your
cover letter and resume.
No phone calls please.
Keywords: Klein Tools, Mansfield , Electrical - Field and Technical Specialist, IT / Software / Systems , Mansfield, Texas
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