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Electrical - Field and Technical Specialist

Company: Klein Tools
Location: Mansfield
Posted on: January 14, 2021

Job Description:

Location: US-TX-MansfieldAddress: 501 Easy DriveID: 2020-4058Overview

Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools.

We are currently looking for a Field and Technical Support Specialist to be located in our Mansfield, TX Facility.

Responsibilities

The Field and Technical Support Specialist is responsible for generating numerous opportunities per day to Management, Engineering and/or other Klein employees onto job sites to observe and/or receive feedback on current tool applications, new products being developed, potential opportunities for improvements or potential new ideas.

This exposure to our core customer(s) is critical in the new product development process at Klein Tools and will drive and prioritize the projects within the organization. The Field Specialist is also expected to provide technical feedback to the Product team and to assist customer service in responding to customers questions.

Specific Responsibilities will include:

1. Perform all field activities and requirements as they relate to the new product development and VOC research processes.
2. Provide product support and customer/consumer assistance via email, telephone, written or other methods of communication for Klein-branded mechanical tools. Maintaining Zen Desk database with data entry regarding contact person, problem inquiry, resolution and any action steps taken.
3. Assist all departments as necessary with specific knowledge, industry insight and access to job sites for various needs ranging from tool use observation, photography and video of tools in use, product design, engineering and management learning as it relates to product development and competitive assessments.
4. Recruit new members to the Tradesman Club each week in order to build a more robust database for use in future testing, promotions, communications, etc.
5. Identify and develop new product ideas and convey them to the appropriate Product Manager each month. The ideas should be viable enough to merit further investigation and should lead to product improvements and/or new product ideas.
6. Communicate product quality issues to the corporate quality team.
7. Perform all other duties as required

Qualifications

Associate's Degree and a minimum of three (3) years of technical support experience or Equivalent work experience as a Certified/Trained Electrician is preferred. Other professional trades experience will be considered.

Must have strong verbal and written communication skills and the ability to handle all types of technical customer calls. Must have strong computer skills with Excel, email, and other online programs to capture data such as ZenDesk.

Qualified candidates will have a valid Driver's License.

Physical Requirements: Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Klein Tools provides a competitive compensation and benefits package, including:

  • 401(k) Company Match
  • Profit Sharing
  • Paid Vacation/Holidays
  • Shared Cost Medical & Dental
  • Flex Spending
  • Education Reimbursement Program
  • Employee Discount Program
    If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume.

    No phone calls please.

    EOE/M/F/D/V

    PM19 PI128456265

Keywords: Klein Tools, Mansfield , Electrical - Field and Technical Specialist, IT / Software / Systems , Mansfield, Texas

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