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Technical Solutions Specialist

Company: Klein Tools
Location: Mansfield
Posted on: January 11, 2021

Job Description:

Location: US-TX-MansfieldAddress: 501 Easy DriveID: 2020-4337Overview

Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools.

We are currently looking for a Technical Solutions Specialist to be located in our Mansfield, TX office.


The Technical Solutions Specialist will work under limited supervision of the Director IT Services and will be responsible for the research, recommendation, and implementation of technology-based solutions to enhance productivity, performance, and security for the organization. In addition, the Technical Solutions Specialist will recommend timing and process for applying feature and quality updates, assist with asset image updates and software deployments, and provide input on department standards and policy updates.

Specific Responsibilities will include:

  • Research, recommend and implement process or technical solutions to enhance productivity, performance, and security for the organization.
  • Evaluate end-user software and hardware requests for compatibility with equipment and security standards.
  • Educate users on services, productivity tips, and software solutions using various methods including webinars, videos, and presentations.
  • Develop and execute a plan to apply Windows feature, quality updates and security patches to end-user assets.
  • Assist with planning and executing software deployment packages using the System Center Configuration Manager (SCCM).
  • Recommend updates to asset images and upgrades to new computer models as needed.
  • Create and recommend policy and standard updates to continuously improve department services.
  • Provide support, procedures, and guidance to the team in regards to the setup and maintenance of PC and Mac hardware.
  • Assist with the resolution of end-user requests as needed.
  • Perform other duties as assigned.


    Qualified Applicants will possess a Bachelor's degree in Computer Science, Management Information Systems (MIS), or a related field and a minimum of five (5) years of experience working in Information Technology is required. Experience with Microsoft Products (i.e. Office Suite, OneDrive, Windows, SCCM), audio/video conferencing, networking and information security basics is required. Experience with Microsoft SharePoint, Microsoft Advanced Threat Protection, asset management software, and Help Desk ticketing system is preferred.

    Ability to analyze, recommend, and implement solutions. Ability to collaborate effectively with others within the department to deliver secure and stable solutions. Ability to multi-task and prioritize in a fast-paced environment.

    Must be willing to work independently with minimal supervision as well as in a team environment.

    Up to 10% travel a year (3 days per month) may be required.

    Physical Demand Requirements:

    Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Klein Tools provides a competitive compensation and benefits package, including:
  • 401(k) Company Match
  • Profit Sharing
  • Paid Vacation/Holidays
  • Shared Cost Medical & Dental
  • Flex Spending
  • Education Reimbursement Program
  • Employee Discount Program
  • Onsite Employee Fitness Center
    If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume.

    No phone calls please.


    PM19 PI128456290

Keywords: Klein Tools, Mansfield , Technical Solutions Specialist, IT / Software / Systems , Mansfield, Texas

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