MansfieldRecruiter Since 2001
the smart solution for Mansfield jobs

Field and Technical Support Specialist

Company: Klein Tools
Location: Mansfield
Posted on: September 13, 2020

Job Description:

Job Description Location US-TX-Mansfield Address 501 Easy Drive ID 2020-4058 Overview The Field and Technical Support Specialist is responsible for generating numerous opportunities per day to management, engineering andor other Klein employees onto job sites to observe andor receive feedback on current tool applications, new products being developed, potential opportunities for improvements or potential new ideas. This exposure to our core customer(s) is critical in the new product development process at Klein Tools and will drive and prioritize the projects within the organization. The Field specialist is also expected to provide technical feedback to the Product team and to assist customer service in responding to customers questions. Responsibilities 1. Perform all field activities and requirements as they relate to the new product development and VOC research processes. 2. Provide product support and customerconsumer assistance via email, telephone, written or other methods of communication for Klein-branded mechanical tools. Maintaining Zen Desk database with data entry regarding contact person, problem inquiry, resolution and any action steps taken. 3. Assist all departments as necessary with specific knowledge, industry insight and access to job sites for various needs ranging from tool use observation, photography and video of tools in use, product design, engineering and management learning as it relates to product development and competitive assessments. 4. Recruit new members to the Tradesman Club each week in order to build a more robust database for use in future testing, promotions, communications, etc. 5. Identify and develop new product ideas and convey them to the appropriate Product Manager each month. The ideas should be viable enough to merit further investigation and should lead to product improvements andor new product ideas. 6. Communicate product quality issues to the corporate quality team. 7. Perform all other duties as required Qualifications Associate's degree and a minimum of three (3) years of technical support experience is required. Equivalent work experience or certifiedtrained electrician will be considered. Must have strong verbal and written communication skills and the ability to handle all types of customer calls. Must have strong computer skills with Excel, email, and other online programs to capture data such as ZenDesk. Occasionally required to stand, walk or sit use hands to finger, handle or feel objects, tools or controls reach with hands and arms climb stairs balance stoop, kneel, crouch or crawl talk or hear taste or smell. The employee must occasionally lift andor move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Keywords: Klein Tools, Mansfield , Field and Technical Support Specialist, IT / Software / Systems , Mansfield, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Embedded Security Developer
Description: Embedded Security DeveloperContract opportunity with an immediate
Company: Odyssey Information Services
Location: Frisco
Posted on: 09/25/2020

QA Tester
Description: Title QA Tester Location Irving, TX Duration 12 month Contract Pay Rate 42 - 45 per
Company: Smart Source Technologies
Location: Dallas
Posted on: 09/25/2020

Senior Software Developer
Description: Primary Purpose: br br Responsible for the analysis, design, coding, testing, documentation and support of new software applications and enhancements to existing applications. Provide technology solutions (more...)
Company: National General Insurance
Location: Dallas
Posted on: 09/25/2020

Sr. Java Developer
Description: Sr. Java Developer As a Sr. Java Developer you will be required to design, build and test changes to Java applications, you will also be required integrate products and other applications. You should (more...)
Company: Saratoga Software Solutions
Location: Dallas
Posted on: 09/25/2020

Sr. Software Engineer - DevOps
Description: Description:Job Title: Sr. Software Engineer - DevOpsJob Code: IMS20200704-44080Job Location: Greenville, TXJob Description:This position is for a lead role in implementing DevOps methodologies into an (more...)
Company: L-3 Technologies
Location: Greenville
Posted on: 09/25/2020

Network Administrators
Description: PERM Location: Frisco, Texas and various unanticipated locations throughout the U.S. Job Title: Network Administrators HCL1288 Multiple job openings are available. Job
Company: HCL America, Inc.
Location: Frisco
Posted on: 09/25/2020

Database Engineer Lead
Description: This position and an offer associated are contingent on program award. Program award failure will require an offer to be withdrawn br br Would you like to work in a collaborative environment (more...)
Company: RTX
Location: Wilmer
Posted on: 09/25/2020

Tibco Developer
Description: Skills TIBCO Business Works 6.x andor TIBCO Container Edition Amazon EKS Kubernetes API Gateway technologies NoSQL like MongoDB, Cassandra Data Ingestion, ETL processing exposing APIs on Data LakesData (more...)
Company: Xoriant Corporation
Location: Frisco
Posted on: 09/25/2020

Mulesoft Automation/Performance Tester
Description: Mulesoft AutomationPerformance Tester Primary Location Dallas, Texas V-Soft Consulting is currently seeking Mulesoft AutomationPerformance Tester premier client in Dallas, Texas. This is a contract position (more...)
Company: V Soft Consulting Group, Inc
Location: Dallas
Posted on: 09/25/2020

Remote Senior Java Software Engineer
Description: A staffing and recruiting firm is seeking a Remote Senior Java Software
Company: VirtualVocations
Location: Dallas
Posted on: 09/25/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Mansfield RSS job feeds