MansfieldRecruiter Since 2001
the smart solution for Mansfield jobs

Field and Technical Support Specialist

Company: Klein Tools
Location: Mansfield
Posted on: September 13, 2020

Job Description:

Location: US-TX-MansfieldAddress: 501 Easy DriveID: 2020-4058Overview

The Field and Technical Support Specialist is responsible for generating numerous opportunities per day to management, engineering and/or other Klein employees onto job sites to observe and/or receive feedback on current tool applications, new products being developed, potential opportunities for improvements or potential new ideas. This exposure to our core customer(s) is critical in the new product development process at Klein Tools and will drive and prioritize the projects within the organization. The Field specialist is also expected to provide technical feedback to the Product team and to assist customer service in responding to customers questions.

Responsibilities

1. Perform all field activities and requirements as they relate to the new product development and VOC research processes.
2. Provide product support and customer/consumer assistance via email, telephone, written or other methods of communication for Klein-branded mechanical tools. Maintaining Zen Desk database with data entry regarding contact person, problem inquiry, resolution and any action steps taken.
3. Assist all departments as necessary with specific knowledge, industry insight and access to job sites for various needs ranging from tool use observation, photography and video of tools in use, product design, engineering and management learning as it relates to product development and competitive assessments.
4. Recruit new members to the Tradesman Club each week in order to build a more robust database for use in future testing, promotions, communications, etc.
5. Identify and develop new product ideas and convey them to the appropriate Product Manager each month. The ideas should be viable enough to merit further investigation and should lead to product improvements and/or new product ideas.
6. Communicate product quality issues to the corporate quality team.
7. Perform all other duties as required

Qualifications

Associate's degree and a minimum of three (3) years of technical support experience is required. Equivalent work experience or certified/trained electrician will be considered.
Must have strong verbal and written communication skills and the ability to handle all types of customer calls. Must have strong computer skills with Excel, email, and other online programs to capture data such as ZenDesk.

Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus PI123411984

Keywords: Klein Tools, Mansfield , Field and Technical Support Specialist, IT / Software / Systems , Mansfield, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Sr .NET Full Stack Developer
Description: Job Description Sr .NET Full Stack Developer Long term Contract - Irving, TX Strong understanding of software development life-cycle, Microsoft Web Technology stack and programming languages. 5-15 years (more...)
Company: DISYS Digital Intelligence Systems, LLC
Location: Dallas
Posted on: 09/20/2020

Sr NiFi Developer
Description: Would you like to work in a collaborative environment at a state of the art facility in Texas Then join our Raytheon Technologies team of smart people solving problems that make the world a safer place (more...)
Company: RTX
Location: Forney
Posted on: 09/20/2020

Senior Technical Architect OR Mobile Architect
Description: Job Details Job role Senior Technical Architect Mobile Location Dallas, TX and Mount laurel, NJ Duration Long-term Contract OR Full-Time Project Description Seeking strong hands-on Mobile Architect (more...)
Company: iXoop InfoTech, Inc.
Location: Dallas
Posted on: 09/20/2020


Scrum Master - Must have Work Exp in Digital Product Dev Environment
Description: Agile mindset, not just doing Agile Collaborate with Delivery Manager and Product
Company: ResolveTech Solutions Inc.
Location: Dallas
Posted on: 09/20/2020

Hiring - PHP Developer Dallas, TX / Austin, TX
Description: Infinite is proud to be an equal opportunity workplace and is an affirmative action employer. Job Title PHP Developer IMS Developer Location Dallas, TX Austin, TX Long Term Contract Full Time Job Description (more...)
Company: Infinite Computer Solutions
Location: Dallas
Posted on: 09/20/2020

Mainframe - IT Implementation - Work from Home
Description: As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized (more...)
Company: alight
Location: Dallas
Posted on: 09/20/2020

Software Developer
Description: Description We're looking for a talented Web Developer to join our team We're a rapidly growing Dating Site company that creates Web and Mobile applications This position is a full-time, in-office position. (more...)
Company: Robert Half
Location: Colleyville
Posted on: 09/20/2020

Senior Oracle DBA
Description: Company Description Positioned at Publicis Groupeaposs core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. (more...)
Company: Epsilon
Location: Dallas
Posted on: 09/20/2020

Technical Support Manager (Remote) - $100,000/year USD
Description: Are you the best technical support agent in your organization, and want to maximize the impact of your knowledge and experience Do you love helping other support agents deliver exceptional customer experiences (more...)
Company: Crossover for Work
Location: Dallas
Posted on: 09/20/2020

Mulesoft Developer with Banking / Financial Experience
Description: This is Manmeet Sanghera From Metasys Technologies. We are a staffing company based out in Atlanta GA. I have a job opening for you with one of our direct client. Please review the job specifications (more...)
Company: Metasys Technologies
Location: Dallas
Posted on: 09/20/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Mansfield RSS job feeds