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Field Service Technician - travel

Company: Computer Staff, Inc.
Location: Mansfield
Posted on: March 15, 2020

Job Description:

We have been retained by our excellent client in Mansfield, Texas to deliver a Field Service Technician, on a full-time direct hire basis, where the direct-hire salary is 36,000 to 39,000 per year base salary, plus a year-end bonus, plus productivitypiece-rate bonus, plus overtime bonus, and excellent benefits, 401k matching, and paid vacation. The Field Technician will travel and be expected to remove devices and replace devices on site with customers and distributors. Remove, replace andor repair devices and record required data with accuracy. Maintain good communication with field location staff, respond to questions and provide updates or changes as required. Maintain paperwork and documentation. Complete assigned work accurately and in a timely fashion. Follow-up and communicate with customers and maintain excellent notes. Create and provide field service status reports on a daily and weekly basis. Maintain a pace to meet the planned field target installs needed and maintain at least the minimum quality of work in the removal and replacement or assembly or diss-assembly of devices. Provide accurate data required on time in order for the team to achieve their goals. Some key advantages to joining this company and team are Excellent company, long-standing history, and long-term future. Company is financially secure, and is stable for the long-term. You will be given an opportunity to learn many new aspects of this companys processes, procedures, and products. You will be trusted to travel and work in the field. Some customer and distributor situations need planning, problem solving, team-working and a good customer service attitude. You will have discussions with your team to plan and strategize. Your team will ask you for help. And you will ask the team for help and they will help you. You will create a partnership with your team leader and your team. Requirements Mechanical part assembly, or mechanicalelectrical diss-assembly work experience needed. The ability to simply bend over to lower places to remove and replace devices. This activity could persist for extended periods of time, at each location. A keen interest in acquiring the necessary skills and knowledge of this teams processes including a willingness and aptitude to quickly learn. Ability to understand andor analyze data. Complete work orders utilizing computer and manual data entry methods. A keen willingness to keep a team-player attitude, help your team mates, work together as a team and learn the new skills to perform your duties, is essential. Basic computer skills with a strong tendency towards Microsoft Excel. You may be asked to sit in front of a computer and perform some tasks with Microsoft Excel, but not something too complex. Maybe a pivot table, or similar. A clean driving record and a valid drivers license and the ability to pass a criminal background check is required. Good written, verbal, and telephone communication skills required, including an empathetic approach to dealing with the customers and distributors. Ability to adapt to unforeseen site problems and customer challenges. Customers may be dissatisfied at times, and your ability to provide a calming influence will be well received. A high degree of travel is required, occasionally encompassing weekends to meet customers operation schedule. Willingness to possibly travel up to 80-90 travel at times, working away from home for two weeks at a time, returning home to the DFW area for long weekends. A willingness to utilize affordable hotels or share a room with a teammate, with two men to a room, or two women to a room. Due to vehicle insurance requirements a minimum age of 25 years is required for this position. Bring a positive can do professional attitude to the job, and to learning new processes, procedures, products and new people. Must be physically fit, able to frequently bend and lift items up to 50 lbs. at times. We like candidates who are self-motivated, self-starting, honest with their team and honest with their customers and distributors, and maintains a good work ethic and a good attitude even if the customer is not happy. As you progress you will become able to move at the required pace without direct supervision. Education Required GED or above, and an Associates degree is required. Education Preferred some mechanical part assembly, or mechanicalelectrical diss-assembly education. A bonus scheme based on a per install basis will be put in place if the technician exceeds the required per install basis and works additional non-scheduled days, technician will be paid an additional bonus amount above the normal 8 annual bonus for each additional install that is completed. You will be given a company vehicle, company laptop, company Credit Card and company cell phone while on company business and business travel. When travelling, you may be required to stay away for most likely a maximum of two weeks at a time or some other agreed time, returning for long weekends. All reasonable travel expenses incurred while in the pursuit of business are 100 company paid, i.e. Lodginghotels, meals, fuel, airfare, etc.). Employment Type Regular Full-Time Compensation 36,000 - 39,000 per year base salary + 8 annual bonus + productivity piece-rate bonus + overtime pay bonus + benefits Benefits life, health, dental, vision, 401k matching, ADD, short-term disability, paid vacation, paid sick time, (bonuses shown above). Location Mansfield, Texas Immigration Those authorized to work in the United States without sponsorship are encouraged to apply.s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please apply with resume (MS Word format preferred), or apply via this Job Posting page httpwww.computerstaff.com?jobIdDescription406 httpwww.computerstaff.com?jobIdDescription406 Please call or send a text including your name to 817-424-1411 to inquire or to follow up on your resume submittal.

Keywords: Computer Staff, Inc., Mansfield , Field Service Technician - travel, IT / Software / Systems , Mansfield, Texas

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