Customer Service Representative
Company: Master Meter
Location: Mansfield
Posted on: April 24, 2024
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Job Description:
Customer Service RepresentativeMaster Meter is a leading
manufacturer of Advanced Metering Infrastructure (AMI) and
Automatic Meter Reading (AMR) products (water meters) for the water
utility industry. For over 40 years Master Meter has provided water
utilities with the products and services required to maximize
revenue, optimize operations, and deliver world class customer
support.Customer Service Representative (CSR)--We are looking for
an experienced and well-organized--Customer Service Representative
to build and maintain relationships with customers and be the
primary point of contact for day-to-day business between the
customer and Master Meter. This is a full-time, on-site position
based in Mansfield, TX. Work hours are 8 am - 5 pm, Monday -
Friday. Company Benefits Include:Company-paid insurance premiums
for Medical, Life/AD&D, and Short and Long-Term Disability
Insurances!401(K) Retirement Plan with up to 7.5% company
match!Year-end bonus (equal to one month's pay) eligibleVoluntary
(employee paid) benefits include dental, vision, accident, critical
illness and hospital indemnity, and life/AD&D insurance,
flexible savings accounts, health savings accounts.Paid time off
including holiday, vacations and sick time. Top of FormJob
ResponsibilitiesCSR's support a team of regional salespeople as
well as current/potential customers and end-users in those
territories. Specific tasks include, but are not limited
to:Processing a large volume of phone calls, data entry and
emails.Retrieving purchase orders and return requests from
customers, validating customer requirements, confirming pricing and
part numbers, entering sales orders in ERP system, obtaining
necessary approvals from accounting, acquiring additional
documentation, confirming accuracy as required (programming guides,
etc.), recording any special instructions, and notifying production
department of same.Apprising customers of lead time and estimated
ship dates and providing outstanding customer support.Become
knowledgeable of all Master Meter products and services offered, as
well as understanding the customers in your assigned
territoryQualificationsAt least 2 years' experience provide
technical customer support via telephone and computer.High school
diploma or equivalent required; Associate's or some college
preferred.Ability to multi-task, prioritize and manage time
effectively.Excellent communication, interpersonal, and
organizational skills.Self-motivated, detail-oriented, proactive,
eager to learn, adaptable and resilient.Proven customer support
experience. Strong phone support handling and active listening
skills. Able to promptly answer support related
communications.Proficiency in Microsoft Excel, Word, Outlook, and
Power Point.Previous experience with ERP or accounting
software.Familiarity with CRM systems and practices.Base PaySalary:
$16.00 - $17.00 per hourPhysical Requirements:Prolonged periods
sitting at a desk and working on a computer.Must be able to lift up
to 15 pounds at times.--An Equal Opportunity EmployerPowered by
JazzHRCompensation details: 16-17 Hourly
WagePI923124bde326-25660-34297134
Keywords: Master Meter, Mansfield , Customer Service Representative, Hospitality & Tourism , Mansfield, Texas
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