Guest Services - AT&T Stadium

Company: BEST Crowd Management
Location: Arlington
Posted on: April 17, 2024

Job Description:

Job Title: Guest Services - AT&T Stadium
Company: BEST Crowd Management
Location: AT&T Stadium
Pay: $13/ hr
Job Type: Part-time
Summary:
Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.
Responsibilities:

• 
  
• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
  
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
  
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
  
• Answer questions and provide information about the event, facilities, and amenities to guests.
  
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
  
• Address guest inquiries, complaints, or issues promptly and professionally.
  
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
  
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
  
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.
  
  Requirements:
  
  • 
    
  • Be at least 18 years old (age requirements may vary depending on local regulations).
    
  • Hold a high school diploma or equivalent (some college education is preferred).
    
  • Previous experience in customer service, hospitality, or event-related roles is advantageous.
    
  • Excellent communication and interpersonal skills to interact effectively with diverse individuals.
    
  • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
    
  • Flexibility to work evenings, weekends, and holidays based on event schedules.
    
  • Physical stamina to stand, walk, and engage in physical activities for extended periods.
    
  • Demonstrated reliability, punctuality, and a strong work ethic.
    
    Benefits:
    
    • 
      
    • Enjoy competitive pay based on your experience and qualifications.
      
    • Take advantage of opportunities for career growth and advancement within the company.
      
    • Enhance your skills and knowledge through training and development programs.
      
    • Benefit from flexible scheduling options to accommodate your personal needs.
      
    • Be part of a positive and supportive work environment that values diversity and inclusion.
      
      Note: At BEST Crowd Management, we believe in equal opportunities for all applicants and employees. We highly appreciate the contributions and perspectives that each individual brings to our team.License #B20600

Keywords: BEST Crowd Management, Mansfield , Guest Services - AT&T Stadium, Hospitality & Tourism , Arlington, Texas