Area Manager

Company: Servicon Systems
Location: Mansfield
Posted on: September 9, 2023

Job Description:

WHO WE ARE: We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients. Our goal is to become a trusted partner, not outsourced vendor.

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.

Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

THE ROLE: The Area Manager is an integral operational leader, proactive in fostering and nurturing a positive client-focused relationship. The Area Manager manages multiple client sites to ensure we are delivering the best client experience. This role is based in North Texas (Dallas or Fort Worth preferred) to support our aerospace clients and have oversight for approximately 90+ employees.

WHAT YOU WILL DO:

• Achieve company goals by providing the leadership, management and oversight necessary to ensure that the area's portfolio of business has the proper solutions, products, metrics and talent in place to effectively grow the organization and meet/exceed defined revenue and profitability targets and other KPIs.
• Resolve client issues and concerns with agility and professionalism.
• Establish organizational protocols and systems to identify client issues, trends, and opportunities and effectively integrate them into area strategies.
• Ensure contracted service is delivered to client and completed to client's specification and is the point of escalation for client questions and concerns.
• Lead contract renegotiations (union included) and actively seeks new service opportunities
• Ensure site staff and management understands and execute their responsibilities in a consistent, safe, and sanctioned matter
• Build cross-functional department relationships centered on executing company strategy
• Leverage Servicon's commitment to diversity and inclusion to extend Servicon's reach in surrounding communities
• Develop metrics for portfolio supply inventory for budgeting and client contract negotiations to include but not limited to cost savings
• Participate in strategic planning meetings with leadership
• Stay abreast of industry standards related to cleaning techniques, supplies, and tools, identifying opportunities to leverage these resources with specific client sites or tasks. WHAT YOU WILL NEED:
  • Minimum of eight (8) years relevant experience in Facility Services, Aerospace Operations, Manufacturing, or a related industry and Bachelor's Degree in Business, Communications, or related studies preferred
  • Market Industry Knowledge and strong business agility
  • Strong operations focus and experience demonstrated with fiscal management expertise
  • Demonstrated experience working with union contracts
  • Ability to quickly analyze data and draw conclusions
  • Demonstrated ability to build and lead effective teams
  • Strong commitment to high-level service and quality standards
  • Demonstrated ability to manage service execution and contract deliverables
  • Proficient use of Microsoft Office programs (Word, Excel, PowerPoint), Salesforce, Kronos/UKG (or similar HR, Timekeeping, Payroll systems), and similar corporate systems.
  • Must possess and maintain a valid driver's license, and a driving record that aligns with company standards.
  • Ability to obtain a Government Security Clearance or Live Scan (sector specific)
  • Bilingual (Spanish/English) preferred
  • Ability to travel between local locations approximately 25%
  • Ability to travel to HQ as needed
  • Must be a US Citizen or US Person Covid-19 vaccination requirements may vary by client site.
    
    WHY YOU WILL LOVE IT HERE:
    • The satisfaction of driving real change in the industry and people's lives
    • A diverse community of people who are driven by a shared purpose
    • A business that acts with integrity in all interactions with co-workers, leaders, and customers
    • We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
    • An environment of continuous learning and development
    • Flat organizational structures which elevate employees' level of responsibility
    • Competitive base salary
    • Incentive and annual performance-based bonuses
    • Safe harbor 401(k) with company matching.
    • Paid time off including vacation, sick, holidays, bereavement, jury duty.
    • Exceptional health benefits with low costs (medical/dental/vision).
    • Life, accident, and disability insurance.
    • Employee assistance program (EAP)
    • Employee discounts to theme parks, theatres, sporting events, movies and more
      
      

Keywords: Servicon Systems, Mansfield , Area Manager, Hospitality & Tourism , Mansfield, Texas