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Customer Service Associate

Company: +Drop
Location: Mansfield
Posted on: March 16, 2023

Job Description:

[Customer Support / Fully Remote] - Anywhere in U.S. / $18.50 per hour / 20-30 hours per week - As a Customer Service Associate you'll: Troubleshoot tickets and execute solutions promptly and within the set SLA (service level agreement); Work with carriers to resolve delivery and customs issues, providing proper documentation; Proactively following up on pre-transit, return-to-sender orders, and other delivery issues; Follow up with recipients for address and contact verification as needed; Process changes, rushes, reshipments, refunds, and cancellations; Monitor and answer eCommerce support tickets and internal request from other departments; Perform data entry of manual orders...Hiring Fast > >

Keywords: +Drop, Mansfield , Customer Service Associate, Hospitality & Tourism , Mansfield, Texas

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