Customer Service Coordinator

Company: Express Employment Professionals International Hea
Location: Mansfield
Posted on: February 24, 2021

Job Description:

The customer service coordinator is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, coaching, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs. Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.Provides statistical and performance feedback and coaching on a regular basis to each team member.Ensures employees have appropriate training and other resources to perform their jobs.Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Addresses disciplinary and/or performance problems according to company policy.Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.Works as a member/leader of special or ongoing projects that are important to area/process improvement.Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.Uses appropriate judgment in upward communication regarding department or employee concerns.Act as a customer service representative if/when needed.Education Required: HS AAS BS/BA Masters Major/Course of Study: 2nd Language Preferred: Certifications: COMPETENCIES REQUIRED Business/Technical Skills Required: Willingness to manage and communicate companies goals and values. Ability to multi-task, prioritize and manage time effectively. Excellent leadership, communication, interpersonal, and organizational skills. Self-motivated, detail-oriented, proactive, eager to learn. Proven customer support and performance management experience. Strong phone contact handling and active listening skills. Problem solving and analysis abilities.--Proficiency in Microsoft Excel, Word, Outlook and Power Point. Previous experience with ERP or accounting software. Familiar with CRM systems and practices. Behavioral Skills Required Lead by example and engage the team to accomplish goals. May occasionally need to lift and move files up to 25 lbs. Ability to identify colors accurately and read small print. Promote a sense of urgency. Have a good temperament to handle disputes and emergencies. Ability to work well with teammates and other departments in a continually changing environment. People oriented. Future Expectations/Professional Career Path Continue to put forward suggested changes to team, system, methods and/or maintain expertise for company products Potentially move to the next level as position matures.

Keywords: Express Employment Professionals International Hea, Mansfield , Customer Service Coordinator, Hospitality & Tourism , Mansfield, Texas