Clinic Support Specialist

Company: Healing Hands Ministries Inc
Location: Dallas
Posted on: February 17, 2026

Job Description:

Job Description Job Description Join our team! Are you looking for an opportunity to serve a bigger purpose with a growing organization? Are you passionate and dedicated to making a positive impact? Then we have a spot waiting for you. We are seeking engaging Clinic Support Specialist to join our growing team. As part of the HHM team, you’ll create a welcoming environment and help ensure an exemplary patient experience. Here's a sneak peek at what you'll do : Answer inbound calls efficiently and professionally, providing courteous, clear, and effective customer service Identify and address patient questions, concerns, and complaints while maintaining a calm demeanor and escalating issues appropriately Schedule, cancel, and reschedule appointments in accordance with clinic policies, provider templates, and patient needs Register and enroll patients, verify identities and demographics, and update insurance, pharmacy, and financial information Accurately document all patient communications, appointments, and notes in the electronic health record Communicate clinic workflows, policies, and appointment instructions to patients, using interpreters or language services as needed Maintain HIPAA compliance, follow attendance policies, and keep the work area organized Collaborate with clinic staff, attend required meetings and trainings, and complete additional duties as assigned What you need to succeed To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, have the ability to work independently, strong communication skills and the ability to preserve confidentiality. You will also have the following: High school diploma or equivalent At least one (1) year of related experience, prior experience in a community based clinic is preferred Excellent professional written and verbal communication and interpersonal skills. Ability to produce quality work and meet productivity goals within tight timeframes. Capable of observing, receiving, and otherwise obtaining information from all relevant sources then analyzing information/evaluating results to choose the best solution and solve problems. Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel) Experience with eCW or similar electronic medical record system Strong patient engagement Comfort level interacting with all individuals along with having a passion for providing service excellent Ability to float to various clinics in DFW area. Bilingual (English/Spanish) a plus What We Offer At HHM Health, the health and well-being of our employees matters just as much as that of our patients. We offer free employee coverage for vision, dental, and life insurance; and competitive medical premiums. Additionally, our full-time employees are eligible for the following: Health Savings Account 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment. Generous paid time off plan for full-time employees (includes Sick and Volunteer Days) Paid Holidays Accidental Death & Dismemberments (ADD) plan Short-term & Long-term Disability Employee Assistance Programs (EAP) HHM CARES Fund (employee emergency relief fund) We’re battling the Dallas Community’s Healthcare Crisis At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties. To learn more about how we’re making a difference, visit us online at: https://www.hhmhealth.org/ Equal Opportunity Employer HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled. No third party agencies, please. Full time On-Site with possibility of a Hybrid Schedule

Keywords: Healing Hands Ministries Inc, Mansfield , Clinic Support Specialist, Healthcare , Dallas, Texas