Software Development Support Manager
Company: Mouser Electronics, Inc
Location: Mansfield
Posted on: January 12, 2021
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Job Description:
Mouser Electronics is in search of superbly creative and
experienced software engineering leaders. At Mouser, we embrace
drive and potential. And we know that experience is important, but
not as a replacement of the drive and potential that deliver
results. Mouser's Software Development Managers are characterized
by progressive technical experience and demonstrated progression in
management responsibility. Our successful Software Development
Managers have kept up their coding skills sharp and bring an
unwavering passion for managing the dynamics of a fast-paced and
growing environment. Our Software Development Managers know how to
grow their people, have learned to be influential beyond their
areas of direct responsibility and have recognized that we use
technology as a strategic and tactical tool to support Mouser's
continual growth.As the Software Development Support Manager,
you'll help us mature our internal support processes, grow the
effectiveness of an international development, support and admin
team, and be an influential leader in our DevOps direction.The
Software Support Manager (SDSM) is responsible for leading the team
assigned to perform Systems' Administration and Support of Mouser's
Enterprise Applications. The SDSM will provide support and incident
management oversight for the mission critical applications under
the responsibility of the IS Software Development team.The SDSM
will also be responsible for growing and championing the adoption
of DevOps functions (including but not limited to CI/CD, process
automation, packaging and artifact management, monitoring, etc.)
within the Software Development team to fit Mouser's specific
needs, culture, and environment. Then incumbent will be required to
collaborate with other IT Operational and Security teams to help
develop an agile and reliable software deployment infrastructure.
The SDSM will also lead the deployment and support of the software
managed by the Software Development Team, as well as driving
Software Configuration Management, Version Control
Standards/Processes/Practices, and Continuous Integration.This
position emphasizes integrity, problem solving, creative thinking
and interpersonal skills.ACCOUNTABILITIES & ESSENTIAL FUNCTIONS*
Manage a team of IT professionals including hiring, team building,
goal setting, performance management, and mentoring. Successfully
motivate and empower staff in the successful performance of their
tasks and responsibilities.* Direct the execution of support
activities for Mouser's enterprise applications.* Define, direct
and mature Incident Management, Application Support and Software
Configuration Management processes.* Be responsible for all the
successful deployment of all software developed by the Software
Development team.* Drive automation of the software development
process including: unit testing, standards checking (linting),
documentation generation (Doxygen, Sphinx, JavaDocs, etc.) and test
coverage, as part of continuous integration.* Create, implement,
and maintain Service Level Agreements for Application Support and
Incident Management. Maintain and publish metrics and KPIs related
to the team's goals.* Manage end-user expectations in accordance
with Service Level Agreements (SLAs) and corporate IT standards and
policies; ensure response time commitments and resolution time
objectives are met.* Prioritize and schedule incident and problem
resolution tasks. Escalate problems (when required) to the
appropriately experienced technician and management.* Perform
post-resolution reviews and identify, and implement improvements to
IT Service performance and user support objectives.* Perform
hands-on technical support duties as required.* Coordinate
preventative maintenance, including software patching and testing.*
Develop and implement standards and best practices.* Develop and
execute training plans for new and existing staff to maintain
relevance, career development and advancement. Develop, mentor and
grow a global team.SKILLS & CERTIFICATIONS* Ability to coordinate
resolution to IT incidents and the ability to communicate business
impact in a concise and clear manner.* Thorough understanding of
the Software Development Lifecycle.* Demonstrable experience in
Version Control Systems such as: Git, Subversion, PVCS, Perforce,
RCS, TFS.* Scripting skills in Python (preferred), Perl, or other
scripting languages.* Clear understanding of DevOps functions.*
Experience in continuous integration tools such as Jenkins.*
Excellent verbal and written communication skills.* Works well in a
team environment, as well as independently.* Customer-centric
attitude.* Strong trouble-shooting skills.* Ability to make sound
decisions based on customer needs and product knowledge.*
Self-motivated and able to work under pressure to deliver
high-quality solutions.* Understanding of operating systems (Linux
and UNIX).* Understanding of application server technologies (e.g.
jBoss, Pyramid, etc.).* Experience with SQL and no-SQL databases
such as MongoDB.Job Requirements:EDUCATION & EXPERIENCEA minimum of
an Associate's Degree in Computer Science or related field.
Bachelor's Degree preferred.At least two years of supervisory
experience over a Software/Helpdesk Support Team of at least three
employees. At least five years of Software/Helpdesk experience
required. #LI-BD1This is a summary of the primary accountabilities
and requirements for this position. The company reserves the right
to modify or amend accountabilities and requirements at anytime at
its sole discretion based on business needs. Any part of this job
description is subject to possible modification to reasonably
accommodate individuals with disabilities.Equal Opportunity
Employer, including disability and veterans.#LI-PS1I
Keywords: Mouser Electronics, Inc, Mansfield , Software Development Support Manager, Executive , Mansfield, Texas
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