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Desktop Engineer

Company: Mouser Electronics, Inc
Location: Mansfield
Posted on: January 15, 2021

Job Description:

Perform under moderate supervision, moderate to complex maintenance of user devices so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Use research, diagnostic tools, vendor and peer resources to provide professional remote or in-person, hands-on help at the desktop level.ACCOUNTABILITIES & ESSENTIAL FUNCTIONSThis is in addition to Desktop Technician accountabilities:* Technical concepts, procedures and standards * Conduct research, in depth analysis, and create knowledge base articles or other documentation. Understand the integration of desktop systems with back end systems.* Technical Support -Good debugging, troubleshooting and problem solving skills. Available for providing after-hours/weekend/holiday production support when called upon. Provide support on a 24-hour basis by participating in the on-call rotation. Expected to perform this with some (less than 30%) to no assistance from others. * Business Acumen and Analysis-A good understanding of business hierarchy, department roles, and the use of computer systems across business units.* Establish and meet deliverables -Requires good and established time management skills to successfully meet SLAs and project deliverables. Ability to quickly respond to issues and slipping timelines and communicate likewise.* Technical Design and Architecture -Possess the ability to configure, administer, and troubleshoot user devices. Easily recognize problems and quickly resolve them. Continues to learn and apply an understanding of complex architecture and design concepts relative to the user environment.* Multitasking and Prioritizing-With minimum guidance and support will work on multiple assignments and effectively manage priorities and time (with some to occasional assistance).* Communications Skills-Ability to effectively communicate both verbal and written technical and non-technical communication. Proactively uses good business judgment and communications to keep IS Management and business liaisons informed regarding status, risks, obstacles, and other related information.* Leadership Skills-Maintains a positive attitude, good teamwork, professionalism & interpersonal skills. Takes initiative where necessary, effectively communicates ideas and proactively seeks solutions to overcome obstacles. Good planning and organizational skills.SKILLS & CERTIFICATIONS* Good understanding of common end user computer hardware and software environments.* Ability to consistently communicate clearly to non-technical audiences (verbally and written).* Strong ability to troubleshoot. * Strong focus on customer service. * Ability to maneuver in, under, and around work areas and stations as needed to install equipment. * Ability to reach, lift and carry items weighing up to 40 pounds. * 3-5 years' experience working with Microsoft Windows and Microsoft Office.* 3-5 years' experience working with desktop, laptop, tablet, printer, and scanners.* 1-2 years working with networking and network attached devices.Job Requirements:EDUCATION & EXPERIENCEAssociate's degree in Computer Science or related field with a minimum of one year relevant experience -or- in lieu of degree 3+ years relevant experience#LI-BD1This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer, including disability and veterans.#LI-PS1SDL2017

Keywords: Mouser Electronics, Inc, Mansfield , Desktop Engineer, Engineering , Mansfield, Texas

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