Desktop Engineer
Company: Mouser Electronics, Inc
Location: Mansfield
Posted on: January 15, 2021
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Job Description:
Perform under moderate supervision, moderate to complex
maintenance of user devices so that end users can accomplish
business tasks. This includes receiving, prioritizing, documenting,
and actively resolving end user help requests. Use research,
diagnostic tools, vendor and peer resources to provide professional
remote or in-person, hands-on help at the desktop
level.ACCOUNTABILITIES & ESSENTIAL FUNCTIONSThis is in addition to
Desktop Technician accountabilities:* Technical concepts,
procedures and standards * Conduct research, in depth analysis, and
create knowledge base articles or other documentation. Understand
the integration of desktop systems with back end systems.*
Technical Support -Good debugging, troubleshooting and problem
solving skills. Available for providing after-hours/weekend/holiday
production support when called upon. Provide support on a 24-hour
basis by participating in the on-call rotation. Expected to perform
this with some (less than 30%) to no assistance from others. *
Business Acumen and Analysis-A good understanding of business
hierarchy, department roles, and the use of computer systems across
business units.* Establish and meet deliverables -Requires good and
established time management skills to successfully meet SLAs and
project deliverables. Ability to quickly respond to issues and
slipping timelines and communicate likewise.* Technical Design and
Architecture -Possess the ability to configure, administer, and
troubleshoot user devices. Easily recognize problems and quickly
resolve them. Continues to learn and apply an understanding of
complex architecture and design concepts relative to the user
environment.* Multitasking and Prioritizing-With minimum guidance
and support will work on multiple assignments and effectively
manage priorities and time (with some to occasional assistance).*
Communications Skills-Ability to effectively communicate both
verbal and written technical and non-technical communication.
Proactively uses good business judgment and communications to keep
IS Management and business liaisons informed regarding status,
risks, obstacles, and other related information.* Leadership
Skills-Maintains a positive attitude, good teamwork,
professionalism & interpersonal skills. Takes initiative where
necessary, effectively communicates ideas and proactively seeks
solutions to overcome obstacles. Good planning and organizational
skills.SKILLS & CERTIFICATIONS* Good understanding of common end
user computer hardware and software environments.* Ability to
consistently communicate clearly to non-technical audiences
(verbally and written).* Strong ability to troubleshoot. * Strong
focus on customer service. * Ability to maneuver in, under, and
around work areas and stations as needed to install equipment. *
Ability to reach, lift and carry items weighing up to 40 pounds. *
3-5 years' experience working with Microsoft Windows and Microsoft
Office.* 3-5 years' experience working with desktop, laptop,
tablet, printer, and scanners.* 1-2 years working with networking
and network attached devices.Job Requirements:EDUCATION &
EXPERIENCEAssociate's degree in Computer Science or related field
with a minimum of one year relevant experience -or- in lieu of
degree 3+ years relevant experience#LI-BD1This is a summary of the
primary accountabilities and requirements for this position. The
company reserves the right to modify or amend accountabilities and
requirements at anytime at its sole discretion based on business
needs. Any part of this job description is subject to possible
modification to reasonably accommodate individuals with
disabilities. Equal Opportunity Employer, including disability and
veterans.#LI-PS1SDL2017
Keywords: Mouser Electronics, Inc, Mansfield , Desktop Engineer, Engineering , Mansfield, Texas
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