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Desktop Engineer

Company: Mouser Electronics
Location: Mansfield
Posted on: October 13, 2020

Job Description:

SunIRef:Manu:title Perform under moderate supervision, moderate to complex maintenance of user devices so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Use research, diagnostic tools, vendor and peer resources to provide professional remote or in-person, hands-on help at the desktop level. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS This is in addition to Desktop Technician accountabilities: Technical concepts, procedures and standards Conduct research, in depth analysis, and create knowledge base articles or other documentation. Understand the integration of desktop systems with back end systems. Technical Support -Good debugging, troubleshooting and problem solving skills. Available for providing after-hours/weekend/holiday production support when called upon. Provide support on a 24-hour basis by participating in the on-call rotation. Expected to perform this with some (less than 30%) to no assistance from others. Business Acumen and Analysis-A good understanding of business hierarchy, department roles, and the use of computer systems across business units. Establish and meet deliverables -Requires good and established time management skills to successfully meet SLAs and project deliverables. Ability to quickly respond to issues and slipping timelines and communicate likewise. Technical Design and Architecture -Possess the ability to configure, administer, and troubleshoot user devices. Easily recognize problems and quickly resolve them. Continues to learn and apply an understanding of complex architecture and design concepts relative to the user environment. Multitasking and Prioritizing-With minimum guidance and support will work on multiple assignments and effectively manage priorities and time (with some to occasional assistance). Communications Skills-Ability to effectively communicate both verbal and written technical and non-technical communication. Proactively uses good business judgment and communications to keep IS Management and business liaisons informed regarding status, risks, obstacles, and other related information. Leadership Skills-Maintains a positive attitude, good teamwork, professionalism & interpersonal skills. Takes initiative where necessary, effectively communicates ideas and proactively seeks solutions to overcome obstacles. Good planning and organizational skills. SKILLS & CERTIFICATIONS Good understanding of common end user computer hardware and software environments. Ability to consistently communicate clearly to non-technical audiences (verbally and written). Strong ability to troubleshoot. Strong focus on customer service. Ability to maneuver in, under, and around work areas and stations as needed to install equipment. Ability to reach, lift and carry items weighing up to 40 pounds. 3-5 years' experience working with Microsoft Windows and Microsoft Office. 3-5 years' experience working with desktop, laptop, tablet, printer, and scanners. 1-2 years working with networking and network attached devices. EDUCATION & EXPERIENCE Associate's degree in Computer Science or related field with a minimum of one year relevant experience -or- in lieu of degree 3+ years relevant experience This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer, including disability and veterans. #LI-PS1 Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE. If you would like more information on your EEO rights under the law, please click HERE.

Keywords: Mouser Electronics, Mansfield , Desktop Engineer, Engineering , Mansfield, Texas

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