Collections Specialist - Onsite
Company: defi AUTO LLC
Location: Roanoke
Posted on: February 18, 2026
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Job Description:
Job Description Job Description This class date is slated for
March 16, 2026 and will be located onsite at our Westlake, TX
location About defi SOLUTIONS: defi SOLUTIONS is a pioneer in
end-to-end, SaaS loan originations, servicing, and managed
servicing solutions. Our customers include the highest volume
captive auto lenders, banks, credit unions, and finance companies
in North America. We have more than three decades of experience
helping lenders reduce time-to-market, streamline operations, and
customer lending processes with proven, scalable performance. Learn
more at defisolutions.com and follow us on LinkedIn. What’s in it
for you? Stable Pay: Hourly rate with no sales quotas. ($20/hr
extra for late shifts and Saturdays.) Paid Training: Get set up for
success from day one Generous PTO and Paid Holidays Education
Support: Tuition reimbursement available Day-One Benefits: Health,
dental, and vision coverage start immediately Career Growth: Strong
focus on internal promotions About the Role: As a Collections
Specialist, you’ll support our automotive finance clients in a
fast-paced, high-volume contact center. You’ll handle customer
service and soft collections tasks, helping meet financial goals
for top lenders. We’re looking for proactive team players who live
our values: Get it Done, Win as a Team, Better Every Day, and Do it
with Passion. Duties and Responsibilities: Handle Customer Service
Tasks: Payments, due dates, payoffs, and account updates. Process
ACH Requests and provide payoff quotes Perform soft collections:
(1-45 days past due) and set up repayment plans Use Skip Tracing
tools to locate and update customer information Metrics for
Success: Quality: 90% customer interaction score Adherence: 92% to
scheduled shifts and breaks Efficiency: Average handle time under
400 seconds Required Qualifications: (Applicants without these
qualifications will not be considered) High School Diploma or GED
Experience in a High-Volume Contact Center: At least one (1) year
of experience in a high-volume call center State Licensing Covered:
We handle and fully cover all required collections licensing across
multiple states – no cost to you. Affirmative Action/EEO statement:
defi SOLUTIONS is an Equal Opportunity employer, and all qualified
applicants will receive consideration for employment regardless of
race, color, religion, sex, national origin, disability, or
protected veteran status. Hours of operation are Monday - Thursday,
8:00 AM - 11:00 PM Eastern, Friday 8:00AM - 9:00PM Eastern &
Saturday, 9:00 AM - 5:00 PM. Hours required are within these days
and times. Applicants are required to work a 40-hour work week.
Keywords: defi AUTO LLC, Mansfield , Collections Specialist - Onsite, Customer Service & Call Center , Roanoke, Texas
